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Account

How do I create an account?+

Joining the waitlist records your interest only. It does not create a product account, reserve a place, or guarantee an invitation.

Do I have to be 18 to use Nexani?+

Yes. Nexani is intended only for adults 18 and older. Public sign-up remains closed while production age assurance is evaluated.

I can't log in. What should I do?+

Only specifically invited private-alpha testers should expect access. If you received an invitation and cannot sign in, contact support@nexani.app.

How do I delete my account?+

You can permanently delete your account from Settings at any time. Deletion removes your profile, conversations, and generated media within 30 days. This can't be undone.

Availability

What plans are available?+

None are publicly available. Nexani has not launched pricing, trials, or paid subscriptions.

Does the waitlist create a subscription?+

No. The waitlist does not request payment details, create a subscription, or guarantee product access.

When will paid access launch?+

There is no announced launch date or public price. Any future offer will be published only after billing and product operations are verified.

Should I enter payment information?+

No. Nexani is not accepting public payments. The official waitlist asks only for information needed to record interest.

Safety

What content is not allowed?+

Nexani strictly prohibits any content that sexualizes minors and any content depicting real, identifiable people without consent. These boundaries are enforced by automated safeguards and human review. Read our Trust & Safety page for the full policy.

How do I report something?+

Use the report option in-app on any conversation or companion, or email safety@nexani.app. We review reports promptly and take action including content removal and account bans.

Are companions real people?+

No. Every companion is a fictional AI character. Conversations, photos, and voice are AI-generated and never depict real individuals or minors.

Companions

How do companions remember our conversations?+

Companions build memory over time so your relationship grows. They recall details you've shared and reference them naturally in future chats. You can review and manage memory in Settings.

Can I request AI photos and voice messages?+

Generated media is being evaluated with invited testers. It is not guaranteed, sold as a plan benefit, or generally available.

Can I create my own companion?+

Creation tools are experimental. Public publishing, creator plans, and creator analytics are not currently offered.

Why did my companion decline a request?+

Companions follow our content standards and will decline anything that crosses a safety boundary (for example, requests involving minors or real people). This is by design and can't be overridden.

Privacy

Are my conversations private?+

Yes. Your chats are private and encrypted in transit. We don't sell your personal data and we never use your conversations for advertising.

Who can see my activity?+

Your conversations are yours. Custom companions you choose to publish are public, but the chats you have with any companion are not.

How do I export or delete my data?+

You can request a data export or full deletion from Settings, or by emailing support@nexani.app. See our Privacy Policy for the details of your rights.

Didn't find your answer?

Our team is happy to help. Reach out and we'll get back to you within 1 to 2 business days.

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